Definitions

Face or touch unlock

Authentication built into a device such as a phone or laptop.

Security key

A single purpose hardware device for authentication across platforms, browsers, and applications. Often connects to a device via USB or NFC.

Sign in

“Sign in” is a verb and “sign-in” is a noun.

Example

Sign in to this site with your sign-in information. 

Log in to this site with your login information.

Notice that the noun “sign-in” has a dash while the noun “login” does not. 

Awareness: pre sign-in (option 1)

Body

To set up new sign in options, visit Security and Privacy after signing in.

Graphic

Fingerprint icon

Related resource

Use the source asset in the UI Kit.

Awareness: pre sign-in (option 2)

Body

Enable your device biometrics to access [resource name].

Graphic

Fingerprint icon

Related resource

Use the source asset in the UI Kit.

Awareness: post sign-in (option 1)

Body 

To set up additional sign in options visit Security and Privacy

Graphic

Fingerprint icon

Action

Security and privacy

Related resource

Use the source asset in the UI Kit.

Awareness post sign-in (option 2)

Body

You’re eligible for a simpler sign in! Learn how you can skip your password the next time you sign in.

Action

Register now

Related resources

Use the source asset in the UI Kit.

Increase security alert

Body

We recommend increasing the security of your account(s) by adding additional authentication methods below.”

Graphic

Fingerprint icon and security key icon 

Action

Dismiss

Related resource

Use the source asset in the UI Kit.

Passwordless registration

Headline

Simply sign in without your password

Body 

Sign into this account with the method you already use on your computer. Accessing your account is just a look, touch, or PIN away.

Action

Register

Action

Learn more

Related resources

Use the source asset in the UI Kit.

Passwordless registration: Success

Headline 

Success!

Body 

Your new sign-in for this account is ready to use.

Action

Done

Related resources

Use the source asset in the UI Kit.

Passwordless registration: Error

Headline 

Something went wrong

Body 

FIDO registration failed. Register with the method you use to unlock your computer.

Action

Try Again

Related resources

Use the source asset in the UI Kit.

Passwordless authentication

Headline 

Good afternoon.

Action

Sign in

Action

Switch user

Action

Sign in another way

Related resources

Use the source asset in the UI Kit.

Learn about security keys

Action 

Show more / Show less

Graphic

Security key icon

Body

What is a security key?
A security key is a small, physical device that works in addition to your password on sites that support it. A single key can be used with multiple accounts or sites.

Why should I use a security key?
Security keys protect you against imposter websites that try to steal sign-in credentials (like usernames and passwords). Other forms of 2-factor authentication (including text, email, messages, authenticator apps, and push notifications) do not give you the same level of protection as a security key.

How security keys work
You must first add security keys using the button above. Once added, you’ll be required to use them after signing in with your username and password. Doing this creates one of the strongest forms of authentication available to protect your account.

What security technology do security keys use?
Most keys use an authentication “standard” called FIDO® which allows for secure authentication without drivers or software. When a user signs in a website with a key, FIDO® cryptographically signs a challenge from the browser that verifies the website’s actual domain name, which provides strong protection against phishing (e.g., when a fake website is used to trick users into sharing personal information). An attacker would need to control the website domain name or the browser to get a usable signature from the key.

Why do security keys look like thumb drives?
Although hardware security keys may resemble thumb drives and are sometimes inserted into your computer’s USB port, they are not storage devices. Your personal information is not trackable or linkable across sites or online accounts when using a security key.

What happens if my security key gets stolen?
The key works in addition to your password, not as a replacement for it. If someone steals the key, they still can’t get into your bank account without knowing your password (or which sites are registered with your key). You can sign in with a backup method and remove the stolen key from your account.

Add more than one security key
Adding multiple security keys is highly recommended. If your security key is lost or stolen and you do not have a registered backup security key (or other backup authentication method), access to your account could be interrupted while we verify your identity. We recommend keeping one key easily accessible and another stored separately in a safe space.

Purchase security keys
Security keys vary by manufacturer and can be purchased from mainly online retailers. We recommend FIDO certified keys. See a list of FIDOⓇ certified keys. (https://fidoalliance.org/certification/fido-certified-products/)

Name your security keys
Give your security key a friendly “nickname” that only you can see, so you know which key you registered with this account at a later point in time.

Related resources

Use the source asset in the UI Kit.

Add security key

Headline

Add security key

Graphic

Security key illustration

Body

A security key(s) allows you to complete two-step verification conveniently and more securely, when signing into DigitalBank. To get started, give your security key a nickname so you know which key(s) you registered at a later point in time.

Input field label

Security key nickname (only visible to you)

Input field hint

Security key nickname. E.g. “My main yellow key”

Action

Cancel

Action

Continue

Related resources

Use the source asset in the UI Kit.

Add security key: Success

Headline 

Successfully added

Graphic

Security key with a checkmark.

Body 

“[key name]” was added to your account and is ready to use. Keep it easily accessible so you can sign in to Digital Bank. Insert your key only when prompted.

Only one security key is registered.

We recommend adding at least two security keys in case one is lost or stolen.  Keep one easily accessible and another stored separately in a safe place.

Graphic

Pair of security keys

Body

Would you like to add another key?

Action

Yes, add another

Action

No, I’m done for now

Related resources

Use the source asset in the UI Kit.

Add security key: Error

Headline 

Something went wrong

Graphic

Security key with a red “X”

Body 

A security key(s) allows you to complete two-step verification conveniently and more securely, when signing into DigitalBank. To get started, give your security key a nickname so you know which key(s) you registered at a later point in time.

Input field label 

Security key nickname (only visible to you)

Input field hint

Security key nickname. E.g. “My main yellow key”

Action

Cancel

Action

Try again

Related resources

Use the source asset in the UI Kit.

Security key management

Headline 

Security key

Action

+ Add security key

Body

[key name] 2022 2022 [manufacturer information] 

NOTE: optional manufacturer information if attestation is used

Action

Rename

Action

Remove

Related resources

Use the source asset in the UI Kit.

Security key authentication

Headline 

Connect your security key

Body 

When you’re ready to authenticate, click “Use the security key” button.

Action

Cancel

Action

Use security key

Action

Sign in another way

Related resources

Use the source asset in the UI Kit.

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