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Webinar Series: Passkeys & UX

July 18, 2023 @ 1:00 pm 2:00 pm EDT

About the Passkeys & UX Webinar Series

Jump-start your deployment of passkeys for consumers with research-backed UX guidance.

When it comes to providing passkeys to consumers, technical implementation is only one piece of the puzzle. Research led by the FIDO Alliance’s UX Working Group found that if the user experience isn’t sufficient, consumers will be slow to adopt passkeys as a password replacement. Phishing-resistant authentication is increasingly being viewed as an essential part of an organization’s security roadmap. With passkeys the benefits go beyond security. When properly integrated into the customer journey, passkeys can dramatically increase sign-in success and decrease time to sign in. This in turn can drive top-line growth and engender stronger brand affinity.

UX best practices for passkeys are new to online service providers. The FIDO Alliance’s new UX Guidelines for Passkey Creation and Sign-ins aim to accelerate planning for passkeys integration and execution to achieve a better, more consistent user experience when signing in. Join this three-part webinar series to learn the findings and best practices developed through intensive UX research, and get actionable tools to accelerate and optimize your deployment of passkeys for consumer sign-ins. 

Speakers across the three webinars include designers, UX, UX content, and accessibility experts, and service providers who contributed to the development of these guidelines within the UX Working Group.

Registration includes all four webinars and access to post-webinar recordings. 

About the FIDO UX Working Group

In order to accelerate adoption of FIDO solutions and achieve the FIDO Alliance’s vision of helping reduce the world’s over reliance on passwords, the UX Working Group (UXWG) serves as subject matter experts and internal advisors within the FIDO Alliance on issues related to usability and UX. The FIDO Alliance UXWG is composed of 79 product, design, accessibility, marketing and technical leaders from 31 diverse companies. Relying parties that contributed to the development of these guidelines include Apple Inc., CVS Health, Google, Intuit, JP Morgan Chase Bank, NA, Mercari, Inc., Meta, PayPal, Target Corporation, U.S. Bank, and Wells Fargo.

Registrants can watch these webinars on demand:

Passkeys & UX Webinar Series: Ask Us Anything!
Get your questions answered about optimizing the UX for passkeys!

Date: Tuesday, July 18, 2023
Time: 10:00 AM Pacific Daylight Time / 1:00 PM Eastern Standard Time

Join UX content, design, engineering and accessibility experts on July 18th for an open “Ask Me Anything” webinar! Speakers will be taking audience questions for the full hour to provide actionable guidance towards implementing a UX-optimized passkeys experience.

UX and Content Strategy Workshop for Passkeys

Date: Tuesday, June 27, 2023
Time: 10:00 AM Pacific Daylight Time / 1:00 PM Eastern Standard Time

Service providers are playing a crucial role in educating consumers on passkeys – what they are, why they’re here, and how to use them. Attend this webinar to learn best practices for introducing your customers to this new way to sign in!

Driving Adoption of Passkeys with UX

Date: Tuesday, June 20, 2023
Time: 10:00 AM Pacific Daylight Time / 1:00 PM Eastern Standard Time

Learn how prioritizing UX in your passkeys implementation can help drive CX metrics

Build on your foundational knowledge of the passkeys user experience and learn how you can simplify account creation when using passkeys compared to passwords, decrease sign-in time and dramatically increase first try sign in success compared to passwords. Get practical best practices for improving your authentication strategy based on the FIDO Alliance’s newest set of guidelines.

10 UX Guidelines for Passkeys

Date: Tuesday, June 13, 2023
Time: 10:00 AM Pacific Daylight Time / 1:00 PM Eastern Standard Time

Implementing passkeys (or thinking about it)? Spend an hour with the experts to get an overview of the 10 UX principles for passkeys to ensure a well-designed, usable implementation. Plus, take advantage of an open Q&A session to get all of your questions answered about an optimized user experience with passkeys!