Describe your service/platform/product and how it’s using FIDO authentication.
With over 55 apps across nearly every major business category, Zoho Corporation is one of the world’s most prolific technology companies. Headquartered in Chennai, India, Zoho is privately held and profitable, employing more than 18,000 people worldwide. Zoho is committed to user privacy and does not rely on an ad-revenue business model. The company owns and operates its data centres, providing full oversight of customer data privacy and security. Over 100 million users globally—across hundreds of thousands of companies—trust Zoho to run their businesses, including Zoho itself. For more information, visit zoho.com.
What were the challenges you were trying to overcome?
Secure and easy log in instead of traditional authentication methods.
Why did you choose FIDO authentication over other options? What did you identify as advantages of implementing FIDO?
Improved security, supporting documents and community.
Describe your roll out of FIDO authentication.
We rolled it ourselves via our IAM team.
We first rolled out passkey authentication for zoho.com (100mn + users)
Rolling out passkey management in our password manager Zoho Vault in May, 2025
What data points can you share that show the impact FIDO authentication has had?
30% increase MoM in passkey adoption
10% drop in password reset queries
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