Going passwordless is difficult for a lot of companies, even the ones with “security” in the name.

Jim Taylor, chief product and technology officer (and resident IT professional) at RSA Security, spoke with IT Brew about lessons learned as he led the deployment of passkeys, biometrics, and other non-password implementations across the organization. Two major keys to passwordless success, he said, included having lots of options and lots of patience.

“There’s no big switch. I wish there was a big red button that you could just press and go, ‘Ta-da!’ with passwordless, right? It doesn’t work like that,” Taylor told IT Brew.


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